F.A.Q.: Frequently Asked Questions

Feel free to contact us if the answer to your question isn't listed on this page.

Index

Download and Updates Features Usage & Problems

Download and Updates

Q: I want to reinstall the software, where can I re-download MyPDFCreator?
A: The latest version of the software can still be downloaded using the following link: Download.
This setup package is compatible with both Windows Vista® and non-Vista® systems. It includes both the normal and server installation options.


Q: How do I update or reinstall my software?
A: You can reinstall the software by following these steps:
  1. Uninstall any previously installed versions (Start->All Programs->MyPDFCreator->Uninstall MyPDFCreator)
  2. Restart your computer once to complete the uninstallation process
  3. Download and install the latest version from this link.


Features

Q: Can I use MyPDFCreator to merge multiple documents?
A: Yes, MyPDFCreator allows you to merge/combine multiple files together with a few simple clicks. This allows you for example to simply combine your spreadsheets, photos, and text files into one single PDF Document, making it much easier for you to publish your work. (Note: you can manually adjust the order in which the files should be merged together.)

Q: Will links and URLs remain intact in my PDF Files?
A: Yes, but like most PDF files this is limited to normal website and email addresses only. Valid Examples:
www.mypdfcreator.com, http://www.mypdfcreator.com, example@example.com, mailto:example@example.com .
All similar links used in these formats will be automatically converted to a clickable link within your PDF File.


Q: Does MyPDFCreator support program ......?
A: MyPDFCreator supports almost any program that is able to print via the windows printer window. The output will look as it is sent to the printer, which normally is the way it looks on the screen.
Known unsupported programs: QuarkXpress®


Usage & Problems

Q: A registration form keeps popping up or doesn't accept my details?
A: A new software patch is available which should resolve any related issues. You can download this patch using the following link: Patch Download. Please note that this patch requires version v210 or later. A complete setup package containing the latest version and patches can be downloaded here.

Q:My registration details are rejected/said to be 'incorrect'?
A: This is a bug in older software versions and can be solved by updating to the latest version. You can update to the latest version by following these steps:
  1. Uninstall any previously installed versions (Start->All Programs->MyPDFCreator->Uninstall MyPDFCreator)
  2. Restart your computer once to complete the uninstallation process
  3. Download and install the latest version from this link.


Q:I receive the following error message: 'MyPDFCreator has encountered a problem and needs to close'
A: This problem is caused by a bug in older software versions. It can be solved by updating to the latest version, by following these steps:
  1. Uninstall any previously installed versions (Start->All Programs->MyPDFCreator->Uninstall MyPDFCreator)
  2. Restart your computer once to complete the uninstallation process
  3. Download and install the latest version from this link.


Q: I right clicked a file but can't find the "Convert to PDF" option?
A: In some cases Microsoft Windows® doesn't allow you to direcly convert a document.
There is quick and easy work arround though, which you can also find in the included documentation: simply open your file in the default program, and choose to print the file (usually: File->Print). Simply select MyPDFCreator from the dropdown box and click on OK. That's it!


Q: How do I convert ....?
A: Check out the special How-To page for information and examples.
Feel free to contact us if your question is not listed on our site.


Q: Is documentation included with the software?
A: Yes, MyPDFCreator comes with extensive Help Files that cover every main aspect of the software. You can find the documentation under: Start->Programs->MyPDFCreator->Documentation. In addition to the included Help files, you will also be able to request additional online support.

Other

Q: Is your question not listed here?
Feel free to contact us for any additional questions. Contact us

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